Return Policy for Cellu Health
Thank you for shopping with Cellu Health! Our Return Policy explains the process for returning products purchased through our website. By making a purchase, you agree to this policy.
Eligibility for Returns
To be eligible for a return:
- The product must be unused and in its original condition.
- The return request must be made within 30 days of purchase.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Opened or used products.
- Personalized or custom-made items.
- Items marked as final sale.
Return Process
To initiate a return, please follow these steps:
- Contact our support team at info@celluhealth.co.uk to request a return authorization.
- Securely package the item and include all original packaging and documentation.
- Ship the item to the address provided by our support team.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 7-10 business days.
Exchanges
If you need to exchange an item for a different size or variant, please contact our support team. Exchanges are subject to product availability.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure safe delivery.
Changes to This Policy
Cellu Health reserves the right to update this Return Policy at any time. Changes will be posted on this page, and it is your responsibility to review them periodically.